Cancellations, Returns & Refunds
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Cancellations, Returns & Refunds

Cancellation Policy

Sound Scape believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online.

Return & Refund Policy

Sound Scape takes care to procure, store and sell products of the best quality, in the best of conditions.

However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, Ample Retail Private Limited and/or it’s Logistics Partner will look into the matter on a case by case basis.

In such circumstances, before using the product, please get in touch with our Customer Service Team at 080-69036444 within 48 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest BOSE Store to get such cases addressed.

Ample Retail Private Limited does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.

  • The customer should notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices. 
Refunds

Refunds are only possible in the following cases:

  • Cancellation of an Order before being shipped
  • Cases where:
    • Customer refused to collect the delivery
    • Customer wasn’t available during stipulated delivery attempts made by our logistics partner
    • The delivery address was wrong / unreachable

For case 2, we will process the refund after receipt of the product by Ample Retail Private Limited. All Refunds will be processed based on the mode of payment used by the customer while placing the order.

  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to the customer’s bank account.

 

 

Cancellation by the Company
The Company may, at its sole discretion, cancel any order placed by You for the following reasons:

  • Your failure to comply with any of these terms and conditions of this TOU.

  • Non-availability of the Product(s) with the Company.

  • Technical errors or issues in the Payment by You.

  • Invalid address or wrong address is given in Your order details.

  • Order is undelivered after three (3) attempts made by the delivery partners.

  • Multiple orders are placed for the same Product(s) at the same address.

  • EMI offer is rejected by the bank.

Pricing or specifications on any Product(s) shown on the Website is incorrect due to typographical error or incorrect information inadvertently provided by the Company or some technical glitch, resulting in incorrect pricing or specifications.

At any event, the Company shall notify you as and when it exercises its discretion under this Section 11.2. Furthermore, the company shall not be liable in any manner whatsoever for the exercise of its discretion under this Section 11.2.

 

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1.⁠ ⁠The gift voucher worth Rs. 1,000 is applicable only for customers who prebook the product by paying a minimum of Rs. 5,000/-. .

2.⁠ ⁠Upon receipt of the prebook amount, customers will be sent a confirmation email.

3. After the remaining payment is made on the launch day, customers will receive a confirmation email containing a unique digital voucher code.

4.⁠ ⁠The voucher can be used for subsequent purchase, however the voucher cannot be used for the SL Max Portable Speaker.

5.⁠ ⁠The option to use the voucher via EMI at checkout is only available for in-store purchases, not for online transactions.

6.⁠ ⁠The voucher cannot be redeemed for products that are already on sale.

7.⁠ ⁠The voucher cannot be combined with any other promotional offer(s).

8.⁠ ⁠The voucher is non-transferable i.e. the voucher cannot be sold, gifted, or otherwise transferred to another person and further it does not hold any cash value.

9.⁠ ⁠The voucher is valid until August 31, 2024, subject to stock availability. If the voucher is not used by August 31, 2024, it will be deemed to have been forfeited by the customer. No requests for extension of the validity period or redemption after the expiration date will be entertained.

10.⁠ ⁠The voucher cannot be redeemed against purchase of accessories.

11.⁠ ⁠Any dispute related to the voucher should be referred to the issuing company and the decision of the issuing company shall be final. In case of any legal disputes, the courts at Bangalore shall have the exclusive jurisdiction.

BOSE EXTENDED WARRANTY